Privacy Policy

At Riva Trek, we're committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our life coaching services and visit our website at connexscredas.com.

Riva Trek, located at 1701 Midway Rd, Odenton, MD 21113, United States, serves as the data controller for all personal information collected through our services. We take this responsibility seriously and have implemented comprehensive measures to ensure your data remains secure and private.

We collect information that you voluntarily provide to us when you register for our services, express interest in our life coaching programs, or contact us directly. The types of personal information we may collect include:

• Personal Identifiers: Name, email address, phone number, mailing address
• Professional Information: Career details, professional goals, current challenges
• Program Data: Learning preferences, coaching session notes, progress tracking
• Communication Records: Email exchanges, chat transcripts, feedback forms
• Technical Data: IP address, browser type, device information, usage patterns
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

We also automatically collect certain information when you visit our website, including cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

Your personal information helps us provide personalized life coaching services and improve your overall experience. We use your information for the following purposes:

We may also use your information to send you marketing communications about our services, but only if you've given us explicit consent or it's in our legitimate business interests. You can opt out of these communications at any time.

We don't sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances:

All third-party service providers are carefully vetted and contractually obligated to protect your information according to strict privacy standards. We may also disclose your information if required by law or to protect our rights and safety.

You have several rights regarding your personal information. These rights may vary depending on your location, but generally include:

To exercise any of these rights, please contact us at support@connexscredas.com with your specific request. We'll respond within 30 days and may need to verify your identity before processing your request.

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls ensure only authorized personnel can access personal information
• Regular Security Audits: We conduct regular security assessments to identify and address potential vulnerabilities
• Secure Infrastructure: Our systems are hosted on secure, regularly updated servers with comprehensive monitoring
• Employee Training: All staff members receive regular training on data protection and privacy best practices
• Incident Response: We have established procedures to quickly respond to any potential security incidents

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our retention periods vary based on the type of information and how it's used:

When personal information is no longer needed, we securely delete or anonymize it according to our data destruction policies. You can request earlier deletion of your information by contacting us directly.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We respect your cookie preferences and provide clear options for managing your consent.

As a US-based company, we primarily process personal information within the United States. However, some of our service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant data protection authorities
• Adequacy decisions recognizing sufficient privacy protections
• Binding Corporate Rules for multinational service providers
• Explicit consent for specific transfers when required

We carefully evaluate all international transfers to ensure your personal information receives adequate protection regardless of where it's processed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date
• Send email notifications to registered users about important changes
• Provide prominent notice on our website for major policy updates
• Obtain fresh consent when required by applicable laws

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.